FAQ

Shop Fem Things is a fashion brand dedicated to offering trendy, creative, and high-quality accessories and clothing that empower women to express themselves confidently and in style.

Once your order is shipped, you’ll receive a confirmation email with a tracking number that you can follow. For specific tracking updates, feel free to contact our customer service team at support@shopfemthings.com, and we'll provide you with the most up-to-date tracking information.

Yes, you can request changes to your order as long as it hasn’t been shipped yet. Reach out to us as soon as possible at support@shopfemthings.com, and we’ll do our best to accommodate your request.

If your order arrived damaged or incomplete, don’t worry! Just email us at support@shopfemthings.com with your order number, and we’ll arrange for a replacement to be sent to you.

As a member, you’ll enjoy 50% off every order, a $20 gift card loaded onto your account every month, free shipping on all orders over $20, and access to exclusive products that aren’t available to non-members!

If you wish to cancel your membership, simply send an email to support@shopfemthings.com or fill out the form on our website, and we’ll process your request with no cancellation fees.

Yes, canceling your membership means you’ll no longer have access to our exclusive products, 50% off every item on the website or receive $20 gift card codes to your account.

Your membership cancellation will be processed on the same day as your request, and you’ll receive an email confirmation as soon as it's done.

For most international orders, shipping takes 7-10 business days. For items shipped from the U.S., like many of our jewelry products, delivery typically takes 3-5 business days.

Unfortunately, at this time, we do not offer expedited shipping. However, we strive to get your order to you as quickly as possible, and we'll notify you when it has been shipped.

If your order contains multiple items, we may ship them separately due to inventory availability. Rest assured, any remaining items will be shipped as soon as they are back in stock.

If your order hasn’t arrived within the estimated delivery time, please check your email for tracking information. If you still have concerns, email us at support@shopfemthings.com, and we’ll help track it down.

We accept all major credit cards through our secure, PCI-compliant providers, Stripe and PayPal. We also offer additional payment options such as Apple Pay and Amazon Pay.

Absolutely. Your payment details are processed through PCI-compliant networks, and we never store or see your credit card information. Security is a top priority for us at Shop Fem Things.

If you believe you’ve been charged twice, don’t worry. It’s possible you received two confirmation emails, but only one payment was processed. If you’re unsure, contact us at support@shopfemthings.com, and we’ll verify it for you.

Discounts cannot be combined. However, your membership already gives you an incredible 50% off on all items!

We accept returns within 30 days of receiving your order. Simply email support@shopfemthings.com to start the process, and we’ll guide you through the return or exchange steps.

Yes, if you'd like to exchange an item for a different size or color, contact us at support@shopfemthings.com, and we’ll arrange the exchange as long as the item is in stock.

Once we receive your return, refunds are typically processed within 3 business days. You’ll receive an email confirmation when the refund has been issued.

While we don’t currently offer free returns, we do our best to make the process as easy and hassle-free as possible. Reach out to support@shopfemthings.com for any assistance with returns.